Automated dispatch software: every order to the right driver
Automated dispatch splits pending orders instantly, without looking at the map: it keeps the route an order already has and, if it has none, gives it to the least-loaded driver. It works with route optimization, delivers the result to the driver app and leaves the operation visible on the live map.
- Auto-DispatchEssentialIncluded
- Route OptimizationGrowthAIIncluded
- Live MapEssentialIncluded
- Instant split
- Respects the order's route
- Included in every plan
Why assigning orders by hand slows dispatch
- 01
Assignment depends on one person
When only one person knows which driver covers each zone, dispatch stalls whenever that person is away. Handing out orders by hand also means the criteria change depending on who is in the office.
- 02
Unbalanced load across drivers
Assigning order by order without seeing the whole day leaves some units with spare capacity and others at the limit. The imbalance shows up later: deliveries stretch out and drivers rush to finish.
- 03
Orders that arrive mid-route
Every rush order that lands halfway through the day means deciding by hand who takes it, calling to give notice and rebuilding the day. At volume, that decision becomes the dispatch bottleneck.
What automated dispatch software solves
Instant split
Every pending order is split across drivers instantly, without looking at the map.
Respects the order's route
If the order already has a route, it keeps it; if not, it goes to the least-loaded driver.
Included in every plan
Auto-Dispatch is included in every plan, starting with Essential.
The result reaches the driver
The driver gets the assigned route in the app and does not need to call dispatch to know what to deliver.
Dispatch follows on the map
The whole operation stays visible on the live map, and dispatch can step in whenever needed.
How automated dispatch works in RouteX
- 01
Orders come in
Orders are loaded from Excel or through the API with address, time window, weight and priority. The system validates the upload.
- 02
The system splits
Auto-Dispatch splits every pending order instantly: it keeps the order's route when there is one and, if not, assigns it to the least-loaded driver.
- 03
The driver runs it
The assigned route reaches the driver app; the driver navigates delivery by delivery and closes each delivery with photo, digital signature and geolocation.
- 04
Dispatch supervises
The live map shows each delivery's position and status; if something changes, dispatch adjusts the operation on the fly.
Frequently asked questions
What is the difference between automated dispatch and route optimization?
Dispatch splits orders instantly and without looking at the map: it keeps the route an order already has and, if it has none, gives it to the least-loaded driver. Route optimization replans the whole day against the map and computes the order in which each driver runs their deliveries, with live traffic: fewer miles, but it takes longer.
Which tier includes automated dispatch?
Auto-Dispatch is included in every plan, starting with Essential.
Can dispatch step in if something changes?
Yes. Automatic assignment lives with the operation: dispatch can reassign orders and drivers can re-sequence their deliveries from the app.
Do I need special hardware or an integration?
No. Orders come in from Excel or the API, assignment runs on the same platform and the driver receives it in the Android and iOS app.
Related features
View all featuresRoute optimization
Route optimization software that splits work against the map and computes each driver's visit order with live traffic. Fewer miles are driven.
Driver app
Native delivery driver app with the day's route, delivery map and close-out with photo, signature and GPS. Available for Android and iOS devices.
GPS tracking
Real-time delivery tracking on the live map: every driver's position, delivery status and ETA. Dispatch coordinates and recipients get status updates.
Related industries
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Courier and parcel delivery software: optimized routes, shipment tracking, recipient notifications and digital proof of delivery with RouteX.
Distribution
Route and delivery software for distributors: recurring optimized routes, warehouse inventory, returnable assets and fleet costs in one platform.
Ecommerce & retail
Delivery management software for ecommerce and retail: time windows, customer notifications, live tracking, digital proof of delivery and returns.
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