Delivery notifications by SMS, WhatsApp and Telegram
Delivery notifications reach the recipient over SMS, WhatsApp and Telegram from a single flow, with the real status that comes from real-time tracking. They cover confirmations and delivery windows, and can be purchased from the Essential tier.
- Customer NotificationsEssentialAdd-on
- SMS NotificationsEssentialAdd-on
- Multichannel NotificationsEssentialAdd-on
- Automatic status updates
- SMS channel
- Multichannel from one flow
Why recipients call dispatch
- 01
Dispatch as a help desk
Every recipient who does not know when their package arrives calls in; dispatch answers instead of coordinating.
- 02
Failed deliveries from no-shows
With no heads-up, it is normal to arrive and find nobody there to receive; the package goes back to the warehouse and must be rescheduled.
- 03
Manual notices that don't scale
Messaging recipients one by one on WhatsApp works with ten deliveries, not with a hundred. Automatic notifications cover the whole day without the office typing every message.
What delivery notifications solve
Automatic status updates
Recipients get their delivery status without anyone in the office typing it out; notifications run from the flow set up for the operation.
SMS channel
Confirmations and delivery windows by SMS, straight to the recipient's phone.
Multichannel from one flow
SMS, WhatsApp and Telegram go out from the same notification flow, with no separate tools.
Alerts for customers and drivers
Beyond recipient updates, customers and drivers receive automatic alerts from the operation: the notification flow covers both sides of the delivery.
Rating at close
When a delivery closes you can request a customer rating; the module is included from the Corporate tier and works with digital proof of delivery.
How delivery notifications are set up
- 01
Set up the notices
Status updates, confirmations and delivery windows for the recipient.
- 02
Choose the channels
SMS, WhatsApp and Telegram from the same notification flow.
- 03
The system sends them
Automatic notifications go out to the recipient with no office intervention.
- 04
Add the rating
With the rating module included from Corporate, the customer rates the delivery.
Frequently asked questions
Which channels carry the messages?
SMS, WhatsApp and Telegram from a single flow. Alerts for customers and drivers come from the same notification flow.
Are notifications included in any tier?
They are purchased separately from the Essential tier; they are not included in the operation tiers.
Can you request a customer rating?
Yes, with the rating module included from the Corporate tier.
Who receives the notifications?
The end recipient gets the status updates; customers and drivers get the operation alerts. All of them come from the notification flow.
How does the recipient get the messages?
They arrive on their phone through the configured channels: SMS, WhatsApp and Telegram.
Related features
View all featuresProof of delivery
Electronic proof of delivery (POD) with photo, signature and geolocation stored with each order. The evidence resolves disputes and closes the delivery.
GPS tracking
Real-time delivery tracking on the live map: every driver's position, delivery status and ETA. Dispatch coordinates and recipients get status updates.
Returns & cases
Returns and delivery exception management: tickets with an owner and SLA, and a complete flow from failed delivery back into the warehouse. From Growth.
Related industries
View all industriesEcommerce & retail
Delivery management software for ecommerce and retail: time windows, customer notifications, live tracking, digital proof of delivery and returns.
Courier & parcel
Courier and parcel delivery software: optimized routes, shipment tracking, recipient notifications and digital proof of delivery with RouteX.
Get a RouteX quote for your operation
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