Privacy Policy

1. Introduction

ATSC Group LLC ("ATSC", "we", "us", or "our"), as the developer and provider of the RouteX logistics platform, is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, store, and protect your personal information and operational logistics data when you use our services.

By using RouteX, you agree to the terms outlined in this Privacy Policy.

2. Data Controller

ATSC Group LLC is the Data Controller, responsible for determining the purposes and means of processing personal data under this policy.

Contact: privacy@routex.solutions

3. Information We Collect

We collect and process the following categories of information:

3.1 Company and Account Data

• Company name, registration data, billing information
• Usernames, email addresses, account roles and preferences

3.2 Shipping and Operational Data

• Package information, delivery status, shipping history
• Route logs, delivery times, performance metrics
• Location data from mobile devices used by drivers

3.3 Customer and Recipient Data

• Name, email, phone, delivery preferences
• Feedback and support interactions

3.4 Device and Usage Data

• IP address, device identifiers, browser version
• Login timestamps, application usage logs, connection location

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

• Contractual necessity: to provide the RouteX service
• Legitimate interest: to improve services and security
• Legal obligation: to comply with applicable laws
• Consent: for specific optional features or communications

5. Data Usage

Your data is processed strictly for the following purposes:

• Operate and improve the RouteX platform
• Route optimization and performance analysis
• Customer support and communications
• Generate reports for internal use or at your request
• Ensure compliance with legal and regulatory requirements

We do not use your data for profiling or automated decision-making that has legal effects.

6. Data Sharing and Third Parties

We do not sell or rent your data. We only share your information in the following circumstances:

• Service providers: Under strict confidentiality and data protection agreements, for hosting, backups, customer support, and analytics.
• Legal requirements: When required by subpoena, court order, or regulatory authority.
• Protection of security or rights: When necessary to protect ATSC's legal interests or to prevent fraud or abuse.
• With your consent: When you authorize access (e.g., third-party integrations or features).

7. International Data Transfers

Your data may be stored or processed in jurisdictions outside of yours. In such cases, we ensure that appropriate safeguards (such as standard contractual clauses or equivalent legal mechanisms) are in place to protect your data in accordance with applicable laws.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy or to comply with legal retention periods. Once data is no longer needed, we securely delete it or anonymize it.

Customers may request early deletion in writing, subject to legal limitations and operational dependencies.

9. Security Measures

We implement industry-standard security measures to protect your data, including:

• AES encryption in transit and at rest
• Role-based access control (RBAC)
• Multi-factor authentication for system administrators
• Continuous security monitoring and intrusion detection
• Vulnerability scanning and routine system patching
• Encrypted backups stored redundantly

10. Your Rights

Depending on your jurisdiction (e.g., under GDPR, LGPD), you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to certain types of processing (e.g., direct marketing)
• Restriction: Request limited processing under certain conditions
• Withdraw consent: When consent is the basis for processing

To exercise any of these rights, contact us at privacy@routex.solutions. We will respond within 30 days or as required by law.

11. Minors' Privacy

RouteX is not intended for use by persons under 18 years of age. We do not knowingly collect personal data from minors.

12. Changes to this Policy

We may update this Privacy Policy periodically. Material changes will be communicated by email or through an in-app notification. Continued use of RouteX after changes take effect constitutes your acceptance of the revised policy.

13. Contact

For questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact:

We may update this Privacy Policy periodically and will notify you of material changes.