Customer rates and SLA contract management
RouteX manages rate cards by customer, zone and service type, and measures service agreements against the real operation. Rates and contracts sit on real data — including cost per route and customer — and the operation's analytics bring each account's indicators together. For companies running in several countries, the multi-country / multi-currency module completes the picture from Enterprise.
- Customer RatesCorporateIncluded
- SLA ContractsEnterpriseIncluded
- Multi-country / Multi-currencyEnterpriseIncluded
- Rate cards by customer, zone and service
- Rates and rating on the same record
- SLA contracts
Why rates and SLAs get lost in spreadsheets
- 01
Rates in loose spreadsheets
Every account has its own file; quoting depends on the right person being available.
- 02
SLA without data
A service level is promised, but it is tracked by hand whenever someone remembers.
- 03
One country, one account, another currency
Running in two countries on separate systems forces operations and currencies to be reconciled outside the platform.
What rates and SLA management solves
Rate cards by customer, zone and service
Every customer has their rates by zone and service type, available in the platform.
Rates and rating on the same record
The customer's rate card and the rating of their deliveries sit in the same account, so the commercial picture stays together.
SLA contracts
Service agreements measured against the real operation, not against estimates.
Multi-country / multi-currency
Several countries and currencies run from a single account, with each country's operation in the same platform.
24/7 support with SLA
The Enterprise tier adds 24/7 support with an SLA for the operation.
How rates and SLAs are set up
- 01
Define rate cards
Load rates by customer, zone and service type.
- 02
Assign contracts
SLA agreements are configured per customer and measured against the real operation.
- 03
Review compliance
Each customer's service level is tracked on operation data, not on estimates.
- 04
Add countries and currencies
From Enterprise, the same account runs several countries with their currency.
Frequently asked questions
What tier includes customer rates?
The rate card module by customer, zone and service type is included from the Corporate tier.
And SLA contracts?
They are included from the Enterprise tier, along with 24/7 support with an SLA and multi-country operation.
Does it support several countries?
Yes, with the multi-country / multi-currency module included from Enterprise. It runs several countries and currencies from a single account.
Is customer rating a separate module?
Rating is included from Corporate and sits with the customer's record, alongside their rate card.
Can I change one customer's rate without touching the others?
Yes. Rate cards live per customer, so an update on one account leaves the others untouched.
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Get a RouteX quote for your operation
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