Courier and parcel delivery software
Courier operations live on delivery volume: every shipment needs an optimized route, a driver who knows what's next, a recipient who can follow the package with automatic notifications and a digital proof of delivery that closes the loop. RouteX covers that full flow.
Why courier operations fall into chaos
- 01
High volume, improvised routes
Hundreds of shipments a day with changing addresses, overlapping zones and rush deliveries that arrive mid-route. Building the sequence by hand doesn't scale.
- 02
Dispatch answers the phone
When recipients can't see where their package is, they call. Every call is operations time spent answering instead of coordinating.
- 03
Failed deliveries with no trace
A delivery that falls through has to be recorded: what happened, where the shipment is and how it gets rescheduled or returned. Without traceability, control is lost.
What RouteX solves in courier and parcel
Optimal route for every vehicle
AI optimization computes the sequence per vehicle, time window and load; the driver gets it in the app and dispatch follows it on the live map.
Route optimizationRecipients know where their package is
Automatic status notifications go out over SMS, WhatsApp and Telegram. They can be purchased from the Essential tier.
Customer notificationsDigital proof of delivery
Every delivery closes with photo, digital signature and geolocation, so if a claim comes in the evidence is already in the system.
Proof of deliveryCases and returns with traceability
Failed deliveries enter a case and returns flow with an owner, SLA and traceability all the way back into the warehouse.
Returns & casesCustomer rates and SLA contracts
Rate cards by customer, zone and service type included from Corporate, and service agreements measured against real operations from Enterprise.
Rates & SLACross-border operations
If your courier operation crosses borders, the multi-country / multi-currency module is included from the Enterprise tier, along with SLA contracts and 24/7 support.
Rates & SLAGrowth
For a courier operation, automated dispatch and the live map are included in every plan. The Growth tier adds route optimization, case management and returns. If you need customer rates, the Corporate tier includes them; SLA contracts come with Enterprise. Customer notifications are purchased separately from Essential.
Frequently asked questions
How are the day's orders loaded?
From Excel with validated bulk import, or through the API integration included from Enterprise. The system computes each vehicle's sequence and the live map shows every delivery's status through the day.
Can recipients track their shipment?
Yes. Automatic status notifications can be purchased from the Essential tier and go out over SMS, WhatsApp and Telegram. You can also request a customer rating when a delivery closes.
How are failed deliveries handled?
They enter a case and returns flow with an owner and traceability back into the warehouse. The module is included from the Growth tier.
Can I charge different rates per customer or zone?
Yes. Rate cards by customer, zone and service type are included from the Corporate tier, and SLA contracts from Enterprise.
Do I have to replace my current system?
Not necessarily. Orders come in from Excel or the API, and REST integration with your systems is included from Enterprise. We also offer a guided integration service.
Related features
View all featuresRoute optimization
Route optimization software that splits work against the map and computes each driver's visit order with live traffic. Fewer miles are driven.
GPS tracking
Real-time delivery tracking on the live map: every driver's position, delivery status and ETA. Dispatch coordinates and recipients get status updates.
Proof of delivery
Electronic proof of delivery (POD) with photo, signature and geolocation stored with each order. The evidence resolves disputes and closes the delivery.
Customer notifications
Delivery notifications over SMS, WhatsApp and Telegram: automatic status updates, confirmations and delivery windows for the recipient. From Essential.
Related industries
View all industriesEcommerce & retail
Delivery management software for ecommerce and retail: time windows, customer notifications, live tracking, digital proof of delivery and returns.
3PL operators
Software for 3PL providers and logistics operators: customer rates, SLA contracts, cost per route and customer, multi-warehouse, API and BI.
Get a RouteX quote for your operation
Tell us how your fleet runs and we'll put together a proposal with the modules you actually need.