Delivery management software for ecommerce and retail
In ecommerce and retail, the end customer decides the experience: they want to know when their order arrives and that it arrives as promised. RouteX schedules deliveries by time window, notifies the recipient with automatic notifications and stores the proof of delivery of every order.
Why shoppers ask where their order is
- 01
The customer asks and nobody knows
Without visibility or updates, every order on the road turns into a question for the team, and answering eats operations time.
- 02
Time windows that don't hold
Promising a time slot without planning by window is the fastest way to fail a delivery and lose the shopper's trust.
- 03
Returns that start badly
An exchange or return with no clear flow disrupts stock and costs; the case needs an owner from the first minute.
What RouteX solves in ecommerce and retail
Routes with time windows
The sequence per vehicle, window and load is planned around the shopper's time slot.
Route optimizationRecipient notifications
Automatic status messages over SMS, WhatsApp and Telegram from a single flow.
Customer notificationsDigital proof of delivery
Photo, signature and geolocation stored with every order when the delivery closes.
Proof of deliveryExchanges and returns
Orders coming back enter a case and returns flow with traceability all the way to re-entry.
Returns & casesInventory per warehouse
Stock per warehouse with movements linked to each order, included from the Corporate tier.
Inventory & assetsGrowth
For ecommerce and retail, automated dispatch and the live map are included in every plan. The Growth tier adds route optimization, cases and returns. Recipient notifications are purchased from Essential and customer rating is included from Corporate.
Frequently asked questions
Can we hit time windows?
Yes: the sequence is computed per vehicle, time window and load, and the driver app shows the day's delivery order.
How do we notify the end customer?
With automatic status notifications over SMS, WhatsApp and Telegram, purchased from the Essential tier.
What proof do we keep of the delivery?
Photo, digital signature and geolocation are stored with the order, available to the office.
And returns?
They enter a case and returns flow with traceability back into the warehouse, included from Growth.
Can we ask the shopper for a rating?
Yes, with the customer rating module included from the Corporate tier.
Related features
View all featuresCustomer notifications
Delivery notifications over SMS, WhatsApp and Telegram: automatic status updates, confirmations and delivery windows for the recipient. From Essential.
Proof of delivery
Electronic proof of delivery (POD) with photo, signature and geolocation stored with each order. The evidence resolves disputes and closes the delivery.
Returns & cases
Returns and delivery exception management: tickets with an owner and SLA, and a complete flow from failed delivery back into the warehouse. From Growth.
GPS tracking
Real-time delivery tracking on the live map: every driver's position, delivery status and ETA. Dispatch coordinates and recipients get status updates.
Related industries
View all industriesCourier & parcel
Courier and parcel delivery software: optimized routes, shipment tracking, recipient notifications and digital proof of delivery with RouteX.
Distribution
Route and delivery software for distributors: recurring optimized routes, warehouse inventory, returnable assets and fleet costs in one platform.
Get a RouteX quote for your operation
Tell us how your fleet runs and we'll put together a proposal with the modules you actually need.