Electronic proof of delivery software: photo, signature and GPS
Electronic proof of delivery stores a photo, signature and geolocation with every order, so a dispute is settled with evidence instead of versions. Drivers capture it in the driver app and the office checks it instantly.
- Customer RatingCorporateIncluded
- Delivery photo
- Digital signature
- Automatic geolocation
Why a close-out without evidence costs you
- 01
Claims with no evidence
If the customer says the package never arrived and there is no photo or signature, the argument comes down to one side's word against the other's.
- 02
Paperwork that gets lost
Signed paper forms get misplaced or never make it back to the office; the receipt exists, but nobody can find it when it matters.
- 03
Half-finished closes
When a delivery is not closed in the system right away, the order status goes stale and the end of the day drags.
What electronic proof of delivery includes
Delivery photo
The driver captures the delivery in the app and the image becomes part of the order's evidence.
Digital signature
The recipient signs on the phone; the signature is stored with the delivery, with no paper in between.
Automatic geolocation
The closing location is recorded automatically, with no extra step for the driver.
Evidence attached to the order
Photo, signature and location are stored with each order, ready to be checked from the office.
Customer rating
When a delivery closes you can request a customer rating; the module is included from the Corporate tier.
How a delivery closes with evidence
- 01
The driver hands over the order
They open the delivery in the app and confirm it reached the destination.
- 02
Evidence is captured
They take the photo, request the digital signature and the app records the geolocation.
- 03
The delivery closes
The order status changes instantly and the office sees the proof without waiting for the driver to return.
- 04
Ask for the rating
If the module is on, the customer rates the delivery as it closes and the result stays with the operation.
Frequently asked questions
Does the digital signature back us up in a claim?
The signature, photo and location are stored with the order, so when a claim comes in the evidence is in the system and can be checked whenever you need it. If the claim ends in a return, the flow continues in returns and cases.
Who can see the proof of delivery?
The office checks it from the platform, always attached to the corresponding order.
Is special hardware required?
No. The RouteX app for Android and iOS uses the camera and location of the phone the driver already carries for their route.
Can we ask the customer for a rating?
Yes. When the delivery closes you can request a customer rating; the module is included from the Corporate tier.
Related features
View all featuresDriver app
Native delivery driver app with the day's route, delivery map and close-out with photo, signature and GPS. Available for Android and iOS devices.
GPS tracking
Real-time delivery tracking on the live map: every driver's position, delivery status and ETA. Dispatch coordinates and recipients get status updates.
Returns & cases
Returns and delivery exception management: tickets with an owner and SLA, and a complete flow from failed delivery back into the warehouse. From Growth.
Related industries
View all industriesEcommerce & retail
Delivery management software for ecommerce and retail: time windows, customer notifications, live tracking, digital proof of delivery and returns.
Courier & parcel
Courier and parcel delivery software: optimized routes, shipment tracking, recipient notifications and digital proof of delivery with RouteX.
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