Real-time delivery tracking for dispatch and customers
Real-time delivery tracking shows every unit's position and each delivery status on the live map. Dispatch coordinates with that information and recipients get status notifications without calling in.
Why dispatch needs to see the operation live
- 01
Dispatch asks instead of seeing
Without live visibility, every check turns into a call to the driver. That distracts the person driving and leaves the office without hard data to decide.
- 02
Customers calling about their package
When recipients want to know where their delivery is and nobody can say, the conversation fills with excuses instead of information.
- 03
Decisions made on stale data
Without current position and status, reassigning a delivery or flagging a delay comes too late: by the time the data shows up, the day has moved on.
What real-time delivery tracking solves
A live map of the whole operation
Every driver's position and every delivery status, updated in real time on the map.
Progress, deliveries and ETA
Progress on the optimized route, remaining deliveries and each delivery's ETA sit in the same panel.
A summary of the day
The tracking dashboard summarizes the fleet on route and the day's deliveries, with no separate report to build.
The driver app as the source
Location comes from the RouteX app for Android and iOS that drivers use for their route; no extra equipment is needed for tracking.
Office and recipient looking at the same thing
Dispatch coordinates on the live map, and recipients follow progress on their own with status notifications purchased from the Essential tier.
How delivery tracking works in RouteX
- 01
The driver starts the route
They open the app and begin the day with assigned deliveries and the delivery order.
- 02
Location flows to dispatch
Every update refreshes the live map with position, completed deliveries and ETA.
- 03
Dispatch coordinates in the moment
With the operation in view, the team flags delays, reassigns deliveries and answers with real data.
- 04
The delivery closes with evidence
At the end, every delivery is closed with photo, signature and geolocation attached to the order.
Frequently asked questions
Do I need to install trackers on the vehicles?
Tracking runs on the RouteX app for Android and iOS that drivers use for their route. Vehicle telemetry — speed, fuel and driving behaviour — is a separate module, included from the Corporate tier.
What exactly does dispatch see?
Each unit's position, every delivery status, deliveries, progress and ETA, all updated live on the map.
What tier includes the live map?
The live map is included in every plan, starting with Essential; route optimization, case management and returns come from the Growth tier.
Can the end customer follow their delivery?
Recipients get automatic status notifications over SMS, WhatsApp and Telegram with notifications purchased from the Essential tier.
Related features
View all featuresRoute optimization
Route optimization software that splits work against the map and computes each driver's visit order with live traffic. Fewer miles are driven.
Driver app
Native delivery driver app with the day's route, delivery map and close-out with photo, signature and GPS. Available for Android and iOS devices.
Fleet management
Fleet management software: vehicles, documents, predictive maintenance and per-unit telemetry, plus real cost per route, delivery and customer.
Related industries
View all industriesCourier & parcel
Courier and parcel delivery software: optimized routes, shipment tracking, recipient notifications and digital proof of delivery with RouteX.
Ecommerce & retail
Delivery management software for ecommerce and retail: time windows, customer notifications, live tracking, digital proof of delivery and returns.
Get a RouteX quote for your operation
Tell us how your fleet runs and we'll put together a proposal with the modules you actually need.